Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use your betnet account. Access to our platform depends on your local law and eligible regions — read these terms before you deposit or place any bets.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessUpdates notified by emailApplies from account creation
betnet Terms That Cover How Your Account Works
CONTACT PATHS

How to Reach Us About These Terms

If you have a question about these terms, your account status, or a transaction made via bKash, Nagad, or Rocket, our support team is the right place to start. Bring your account ID and the relevant transaction reference so we can look it up quickly.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during extended hours — the quickest route for account and payment questions.

Email Support

Write to our support address from your registered email. We aim to respond within one business day for terms and account queries.

Help Centre

Our help centre has step-by-step answers for common account questions, including how these terms apply to bKash and Nagad transactions.

ACCOUNT INTEGRITY

How We Protect Your Account Under These Terms

These terms are backed by account-level controls that protect both you and us. We keep records of your deposit and withdrawal history — every bKash, Nagad, and Rocket transaction is logged against your account. If you ever need to query a payment or request account data, you can do so through support with your account ID.

Data Retention

We retain your account and transaction records for as long as required by applicable law. You can request a summary of your data via our support email at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP or account password — we will never ask for them.

Wallet Verification

Withdrawals back to bKash, Nagad, or Rocket are processed to the wallet number registered on your account. Mismatched wallet details trigger a manual verification step before funds move.

Terms Updates

Any change to these terms is communicated to your registered email before it takes effect. The updated version is always available at betnet/terms-conditions/.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and how our rules apply to payments and account access.

These terms apply to every person who opens or uses a betnet account. Access depends on your local law and eligible region — you are responsible for confirming that online betting is permitted where you are.

We email your registered address before any change takes effect. If you continue using your account after the effective date, that counts as acceptance. Close your account before the date if you do not agree.

Yes. Any deposit you make through bKash, Nagad, or Rocket is subject to these terms alongside the payment provider's own conditions. Keep your deposit confirmation in case you need to raise a query.

Contact our support team by email from your registered address. Include your account ID and specify what data you need. We process data requests in line with applicable law.

Close your account before the effective date of the change. Continuing to log in or deposit after that date is treated as acceptance of the updated terms.

Access depends on local law and your eligible region. Players in Dhaka and across Bangladesh should confirm that using the platform is permitted under the rules that apply to them before opening an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.